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Pre-licensed clinicians working toward licensure with a Motivo supervisor.

01

Getting started

Understanding Motivo, setting up your account, and managing your sign-in and profile.

How Motivo worksLearn how supervisors, sessions, billing, and licensure hours fit together in your Motivo account.
Set up your Motivo accountCreate your account from a signup flow or employer invitation and complete the information needed to get started.
Log in and manage your accountSign in, reset your password, and update the contact details in your Motivo account.
02

Finding a supervisor

Finding a supervisor, arranging an intro call, and starting or ending supervision.

Search and compare supervisorsUse the directory and supervisor profiles to compare licenses, experience, availability, and approach.
How Motivo vets supervisorsWhat Motivo checks before a supervisor appears in the directory, which license types are covered, and how in-person requirements are handled.
Request and schedule an intro callSend your supervision information, offer times, and book a call with a potential supervisor.
Prepare for your intro callWhat to have ready, how the call usually runs, and questions worth asking a potential supervisor.
Join, reschedule, or cancel an intro callOpen a booked intro call, change its time, or cancel it from your Intro calls page.
What happens after an intro call?Review the decision steps and learn when a new supervision relationship becomes active.
End supervision or request a different supervisorLearn what happens when you need to end an active supervision relationship or find someone new.
03

Sessions

Booking, joining, changing, cancelling, and reviewing supervision sessions.

Book or request a sessionChoose a supervisor, select an available time, and book a session or send it for approval.
Manage a pending session requestCheck whether a requested session was approved, declined, or cancelled and learn what to do next.
Join an online sessionOpen your Zoom link from an upcoming session and troubleshoot common joining problems.
Reschedule a sessionAsk your supervisor to change an upcoming session and confirm the replacement time.
Cancel a session or leave a session with other superviseesCancel an individual session or remove yourself from a shared session before the notice window closes.
Review attendance, notes, and shared documentsCheck how a completed session was recorded, sign session notes, and manage documents shared with a supervisor.
04

Billing and payments

Managing payment cards, understanding session charges, and resolving billing problems.

Add or change a payment methodAdd a card, choose the active card, or remove an old card from your payment settings.
Understand charges, receipts, and discounted ratesLearn when individual sessions are charged, where payment history appears, and how the discounted-rate application works.
Fix a declined session paymentAdd a valid active card to pay a balance and restore supervision access after a declined charge.
Understand late cancellations, no-shows, and refundsLearn when a missed session may still be charged and how to request a billing review.
05

Licensure progress

Tracking Motivo and off-platform hours, correcting entries, and preparing licensure records.

How licensure progress is calculatedUnderstand which session hours Motivo tracks automatically and when a required target appears.
Add off-platform supervision and clinical hoursManually record supervision completed outside Motivo and clinical hours you want to track.
Correct or troubleshoot your hoursDelete an incorrect manual entry and investigate missing or inaccurate Motivo session hours.
Download hours and gather board-required documentsExport your licensure-hour log and collect supporting files shared with your supervisors.
06

Messaging and notifications

Messaging supervisors, choosing notification channels, and responding to recommendation requests.

Start and manage conversationsSend messages to eligible supervisors, follow unread conversations, and understand what happens when supervision ends.
Manage notifications and recommendation requestsChoose email and SMS settings and write or dismiss a recommendation requested by a supervisor.

Can’t find what you’re looking for?

Email us at support@motivohealth.com and we’ll get back to you.

Or call us at +1 (678) 582-9795.

For anything affecting a session happening today, put URGENT in the subject line.

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