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Supervisors guide to taxes

Motivo partners with Stripe who helps make end-of-year taxes easy.

Overview of your tax responsibility

As an independent contractor with Motivo, you are responsible for keeping track of your earnings and accurately reporting them in tax filings. If you have any questions about what to report on your taxes, you should consult with a tax professional. Motivo cannot provide you with tax advice nor can we verify the accuracy of any publicly available tax guidance online.

Keep in mind that Motivo does not automatically withhold taxes.

How do I get my 1099 tax form?

If you earned $600 or more in 2023 on Motivo, you’ll receive a 1099-NEC form via our partner Stripe. Click here to visit the Stripe Support article.

Important to keep in mind: Eligible supervisors who earned $600 or more in 2023 will be receiving an email from Stripe by mid-January 2024. Emails will be sent out in phases to starting in October 2023.

The subject line is “Get your Motivo 2023 tax forms faster by enabling e-delivery”.

Before January 2024: Stripe will email you instructions on how to set up a Stripe Express account. You’ll need to create an account to access and download your 1099 tax form. We strongly suggest opting into paperless delivery (i.e., agree to receive your 1099 tax form electronically via Stripe Express) to ensure you receive your 1099 quickly. You will need an account to download your 1099 tax form.

Before mid-January: Confirm your tax information (e.g., name, address, and SSN or EIN) is correct via Stripe Express. This information must match the information provided to DoorDash.

By January 31, 2024: Your 1099 tax form will be available to download via Stripe Express if you agreed to paperless delivery.

Your 1099 tax form will be mailed to you. If you don’t receive an email from Stripe or don’t agree to paperless delivery, please allow up to 10 business days for mail delivery.

April 15, 2024: IRS deadline to file individual tax returns. You’ll need your 1099 tax form to file your taxes.

If you received a Stripe email asking you to confirm your TIN (Tax Identification Number) in order to keep your account active, please use the unique link sent to you. This information is not to create a Stripe account, this information is used to ensure we have the correct TIN number for every supervisor on the platform. This email was only sent to certain supervisors so if you did not receive one, that means we have your correct information and no action is needed.

Frequently asked questions

What is a 1099-NEC tax form? 1099-NEC forms are federal income tax information forms used to report earnings and proceeds other than wages, salaries and tips (which are reported on the federal W-2 form). The forms are filed with the U.S. Internal Revenue Service (IRS) and, if required, state tax departments. A 1099-NEC form summarizes supervisors earnings as independent contractors in the US. It’s provided to you and the IRS, as well as some US states, if you earn $600 or more in 2023. If you're a supervisor, you’ll need this form to file your taxes.

What tax forms will be sent? The only tax form that eligible supervisors will receive is the 1099-NEC, and this is ONLY for supervisors who earn $600 or more on the platform in 2023. Supervisors who earn less will NOT receive a 1099 form.

How will tax forms be delivered? Eligible supervisors who earned more than $600 in 2023 will be receiving an email invite to create a Stripe Express account by mid-January 2024. The email subject line is “Get your Motivo 2023 tax forms faster by enabling e-delivery”. If you do not receive the email invitation before mid-January but earned $600 or more in 2023 on Motivo, contact Motivo support. Please note that you will only receive a 1099-NEC if you earned $600 or more in 2023.

What is Stripe Express and how do I access it? Stripe Express allows you to update your tax information, manage tax forms, and track your earnings. If you’re working with Motivo and earned $600 or more (within the calendar year in the US), Stripe will send an email inviting you to create an account and log in to Stripe Express.

How do I download the app? If you’d like to download the Stripe Express app, you can do so here from:

iOS: Android: Not available

Do I have to download an app? You don’t need to download an app. You can use either the web-based portal or the Stripe Express app to access your account and tax information.

I earned enough to need a 1099 form in 2023. Why haven’t I received an email from Stripe? If you earned enough to need a 1099 form in 2023, you should have received an email from Stripe by mid-January 2024. Emails for pre-filing confirmation will be sent out starting Nov 1, 2023 - this is separate from the email you’ll receive when your form is filed by the platform in January.

If you can’t find an email from Stripe, it’s possible that:

  • The may be in your spam/junk mail folder. Please search your inbox for an email titled: “Get your Motivo 2023 tax forms faster by enabling e-delivery”.
  • Motivo does not have your most current email address on file. Please check any other email addresses you may have used to sign up for Motivo, or reach out to Motivo to update your email and have an invite email sent to you.
  • The email address associated with your Motivo Stripe Connect account is incorrect, missing, or unable to receive mail.
  • You earned less than the threshold for your form type.
  • our email address on file is incorrect, missing, or unable to receive email.

Have additional questions?

Please reach out to Motivo at and we would be happy to assist you.

Can’t find the answer to your question?

Send us a message at

Or, give us a call at +1 (470) 231-1256.

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