Marking attendance

How to mark attendance

Marking attendance allows you to get paid within 48 hours and ensures your associate’s supervision hours are accurately tracked. Please mark attendance within 5 days of the session — and no later than the same calendar week it takes place.

Note: If attendance isn’t marked, the associate will still be charged — but your payment won’t be processed.

Follow the steps below after each completed session.

✅ Step-by-step: Mark attendance

1. Go to your Dashboard
2. Click the Sessions tab
3. Select the Completed tab
4. Find and click on the session you’d like to update
5. Use the Attendance dropdown and choose one of the four options explained below

📝 What each attendance option means

✅ Attended the entire session

The associate attended the full session as scheduled

• If you started late or ended early, still select Attended entire session
• Then click Edit session to adjust the duration to reflect actual time (in 5-minute increments)
• If the session is no longer editable, email support@motivohealth.com

⚠️ Partial attendance

The associate arrived late or left early without giving advance notice

• Select Partial attendance
• You’ll be prompted to enter the actual time the associate attended (in 5-minute increments)
• You’ll still be paid the full session rate

💡 If you agreed to shorten the session and plan to charge less, select “Attended entire session” and update the duration instead

📅 Cancelled with notice

The associate canceled before the day of the session

• They are not charged
• You are not paid

🚫 No-show or late cancel

The associate canceled last-minute or didn’t show up for the session

• You may choose to charge for the session and receive full payment
• If you decide not to charge, delete the session or select Cancelled with notice
• ✅ When you mark a session as “No-show or late cancel,” the associate will automatically receive an email letting them know

⏱️ How to adjust session duration if a session ends early

If either the supervisor or associate leaves early, you’ll need to update the session duration to reflect the actual time. This ensures accurate billing and proper hour tracking.

If the supervisor leaves early:

1. Go to your Dashboard
2. Click the Sessions tab
3. Select the Completed tab and choose the session
4. Click Edit session
5. Adjust the Duration (in 5-minute increments)
6. Click Update session, then mark attendance as usual

▶️ Watch a video on how to adjust if the supervisor ends early

If the associate leaves early:

1. Go to your Dashboard
2. Click the Sessions tab
3. Select the Completed tab and choose the session
4. Mark attendance as Partially attended
5. You’ll be prompted to enter the actual session time (in 5-minute increments)

▶️ Watch a video on how to adjust if the associate ends early

❓ Frequently asked questions

What if the associate gave notice on the same day and wants to reschedule?

You can delete the session and rebook it, or edit the session directly from your dashboard

When do I need to mark attendance?

Attendance should be marked within the same calendar week of the session

How do I view completed sessions?

Go to your Dashboard → Click the Sessions tab → Select Completed

What if I forgot to add a session to my dashboard?

Email support@motivohealth.com. We’ll add the session for you so you can mark attendance

What if the session is no longer editable?

If the edit window has passed, email support@motivohealth.com and we’ll help make the update