Wednesday, September 30, 2026 · 4:00 PM UTC · 60 min
Rachel Ledbetter, Carla Smith
Most clinicians can name the supervisor who shaped them, and the reason is almost always the relationship they built. In this live discussion, two experienced supervisors work through twelve qualities associates describe in their best supervisors, grouped into four areas: the relationship, clinical skill, growth, and reliability. The hour closes with four approaches that fit inside a supervision hour you already have, and with what strong supervision means for associate retention and the licensure pipeline.
Supervision is where a new clinician learns to practice, and it is one of the strongest levers an organization has on whether that clinician stays in the field. Recent reviews tie the quality of supervision to supervisee self-efficacy, to burnout, and to the care clients receive (Schreyer et al., 2025; Sellers et al., 2024; Meza et al., 2023). Many supervisees still describe a gap between what they need and what they get. They need permission to not know, graduated exposure to complexity, direct feedback on their skills, and developmental goals, and they often get a full caseload on arrival, case review and little else, and hours logged with no plan for growth. Left unnamed, that gap pushes people out of the field.
The discussion begins with how a supervisor's role shifts as a supervisee grows, from teacher in the first year, with high structure and explicit instruction, to collaborator as confidence builds, and eventually to mentor as the supervisee consolidates a professional identity and clinical voice (Stoltenberg & McNeill, 2010; Bernard & Goodyear, 2019).
Most of the hour works through twelve qualities that associates return to again and again when they describe the supervisors who helped them most, drawn from more than 630 written recommendations and organized into four clusters. The relationship foundation covers a safe, non-judgmental space, attention to the whole person, and treating supervisees as developing colleagues. Supervisees disclose more when the working alliance is strong and the supervisor practices cultural humility (Ertl et al., 2023; Apostol et al., 2025). The clinical engine covers feedback a supervisee can use the next day, depth of clinical knowledge, and skill at case conceptualization. Growth and momentum covers investing in the supervisee's development, pairing support with healthy challenge, and supporting licensure and exam preparation. Reliability and reach covers being accessible between sessions, flexibility about scheduling and format, and supervision that is culturally responsive and equity-centered (Butler et al., 2024).
Each cluster pairs a question the presenters answer from their own supervisory practice with a prompt participants answer in the chat, such as what a supervisor did that made it safe to be honest, or the most useful feedback a supervisor ever gave them.
The session closes with four approaches that fit inside the supervision hour you already have: mapping a supervisee's skills against the real demands of their caseload early and revisiting the map each quarter, protecting ten minutes of every session for developmental work, triaging the caseload by acuity at the start of each session, and asking a standing question about cultural dynamics in every case review (Borders et al., 2014; Bernard & Goodyear, 2019).
This session is appropriate for clinical supervisors at every experience level, for clinicians preparing to supervise, and for clinical and program leaders in community behavioral health who are responsible for supervision structure and workforce retention. Participants should have some experience providing or receiving clinical supervision. Content level: intermediate.
By the end of this session, you will be able to:
1.0 CE credit. Social workers receive 1.0 general continuing education credits.
Live interactive webinar delivered by Zoom, with presenter discussion questions and chat prompts in every segment.
Completion: Attend the full live hour and complete the evaluation emailed after the session. Your certificate is emailed once the evaluation is submitted.
Fee: None.
Disclosure: Both presenters work for Motivo, the CE provider for this program. Rachel is CEO and co-founder, and Carla is Chief Clinical Officer. The program has no commercial support.
Questions, accommodation requests, concerns and grievances: learn@motivohealth.com.
Rachel Ledbetter
LMFT
Rachel Ledbetter, LMFT, is a licensed marriage and family therapist in good standing and the chief executive officer and co-founder of Motivo, a managed clinical supervision platform connecting behavioral health organizations to a national network of more than 1,200 vetted clinical supervisors. Ledbetter started the company out of direct experience with the problem it solves. While accruing hours toward licensure, Ledbetter drove two hours each way to a supervision appointment, paid for those sessions out of pocket, and gave up a full day of billable work for each one. Earlier clinical work included providing therapy to chronically homeless adults on Skid Row in Los Angeles and supporting families through Georgia HOPE. Ledbetter writes and speaks regularly on clinical supervision, access to licensure, and behavioral health workforce development, the subject of this session.
Carla Smith
PhD, LCSW, LMFT
Carla Smith, PhD, LCSW, LMFT, is the Chief Clinical Officer at Motivo, where she leads clinical quality, compliance, and the standards governing supervision and continuing education across the platform. She is licensed as a clinical social worker and as a marriage and family therapist in Georgia, Maryland, Virginia, and the District of Columbia, all in good standing, and is the founder of Haven Therapy and Wellness. Before joining Motivo, Dr. Smith spent eight years at Mercer University School of Medicine as Assistant Program Director and Assistant Professor, overseeing clinical training for master's students in the Marriage and Family Therapy program. She holds a PhD in Human Development and Family Science with a specialization in Marriage and Family Therapy and an MSW in clinical social work, both from the University of Georgia. Her research and teaching center on clinical supervision, cultural humility, and therapist development.
Format and interactivity
Interactive synchronous distance learning, delivered live on Zoom. Presenters are on camera. Attendees stay muted and off camera and take part through chat, Q&A, polling, and reactions.
System requirements
A computer, tablet, or phone with a broadband internet connection, speakers or headphones, and the Zoom app or a supported web browser. Your Zoom link is emailed after you register.
Accessibility and accommodations
Live captions are available in every session. To request accommodations, email learn@motivohealth.com before the session.
Grievances and refunds
Concerns and refund requests are handled under the Motivo Learning grievance policy.
1 CE credit was offered to live attendees.
Association of Social Work Boards (ASWB)
Motivo, #1829, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 10/25/2023 – 10/25/2026. Social workers completing this course receive 1 general continuing education credits.
National Board of Certified Counselors (NBCC)
MotivoMotivo has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7222. Programs that do not qualify for NBCC credit are clearly identified. Motivo is solely responsible for all aspects of the programs.
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clinical supervision