Information We Collect
Personal Information: We collect personal and entity information (“Personal Information”) when you provide it, including when you set up an Account and register for the Services, when you use the Services, record information or otherwise interact with us. Personal Information is information that may be used to identify or locate a person or entity, such as name, postal address, e-mail address, phone number, credit card or other payment information and other similar information, as well as other non-public information that is associated with this Personal Information. [We will not store your credit card or other payment information, but our third-party payment processors may do so.] We may collect and process Personal Information relating to your use of the Services and any details of correspondence or other social media interactions with us. We use your Personal Information to administer your Account, to provide you the Services, to improve the Services, to fulfill your requests, to conduct surveys, to send communications and administrative emails, to respond to your inquiries and to send marketing and service update messages.
Technical Information: We collect non-identifiable information automatically when you visit the Website or use the Services. Non-identifiable information is information that is not used nor intended to be used to identify an individual and is not associated with nor linked to Personal Information.
Log Data and Links: In connection with visits to the Website or use of the Services, our servers automatically record information (“Log Data”) created by such visit to or use of the Platform or the Services. Log Data may include information such as your IP address, browser type, the referring domain, pages visited and order of visit, and search terms used. We do this to help us improve the Services.
Device Information: We may collect information about the devices you are using when accessing the Website or using the Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
Web Beacons: Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in the Website’ pages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Website and is deactivated or deleted thereafter.
ETags: An ETag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner, ETags are a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash or HTML5 cookies.
Client Information: We will not collect or store any personal information regarding persons treated by therapists. We will comply with any and all applicable privacy and confidentiality laws, including without limitation the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”) with respect to any such information received, transmitted, created or maintained by us from time to time.
Third Party Services: We may use a variety of services offered by third parties to help maintain and improve the Platform and the Services, to help us understand the use of the Platform and the Services, or simply to provide the Services. These services may store both personally identifiable information about you which we collect and the information sent by your browser as part of a web page request, such as cookies or your IP address. If any third parties are given access to your personally identifiable information, we will take appropriate measures to protect your privacy and Personal Information to which we have been given access.
We may use information we collect about you:
- To contact you to inform you of new Platform features, or events, or articles we think will be of interest to you.
- To contact you with regard to your use of the Platform and, in our discretion, changes to the Platform or our policies.
- For our internal business purposes.
- To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with marketing materials.
- To enable you to participate in a variety of the features on the Platform.
- To process your account registration, including verifying that your information is active and valid.
- To ensure that content on the Platform is presented in the most effective manner for you and for your computer or mobile device.
- To provide you with access to your personal account.
Information Security, Retention and Data Integrity: We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include firewalls and encryption, internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems. All HIPAA protected information resides on servers that comply with the requirements of the security standards of HIPAA. In addition, our software code resides on one set of servers and all user data and information reside on a separate set of servers. We restrict access to Personal Information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and are subject to discipline, up to and including termination, if they fail to meet these obligations. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.
Information You Disclose Publicly or to Others: The Services may permit you to submit and post ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”), on the Platform or through the Services. We or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to you. Others may have access to this User Content and may have the ability to share it with third parties. Please think carefully before deciding what information you share, including Personal Information, in connection with your User Content. Be aware that such postings or communications are not confidential. Please note that we do not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the Platform or when using the Services or what others do with information you share with them through the Services. We are not responsible for the accuracy, use or misuse of any User Content that you disclose or receive from third parties through the Service.
We may publish your name, voice, likeness and other Personal Information that is part of your User Content, and we may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities. For full terms and conditions regarding User Content you submit to the Service, please review our Terms and Conditions.
If you have a profile page it may by default be set up to display information such as your display name, images, location and optional information added by you. Profile information is used by us primarily to be presented back to and edited by you when you access the Services and to be presented to others permitted to view that information through the Services. We may offer you the ability to manage your public profile and use profile preference settings, the functionality and features of which are subject to change from time-to-time so visit it frequently to confirm the settings reflect your then current preferences and we recommend that you do not post information or content as part of your profile that you are not prepared to make public. Changing setting options may not result in immediate changes to the settings, which are subject to our operations and maintenance schedules. You should carefully consider the use of such settings to improve information display options and to ensure the settings are properly set and functioning in the manner desired. Notwithstanding the availability of profile preference settings, you should be aware that these settings are for convenience only, do not employ complex data security protection and may not be error free. Further, other users that have access may repost or otherwise make public your information or content. Accordingly, discretion and good judgment should be exercised when posting information or content as part of your profile.
Children: We do not knowingly collect or maintain personal information from individuals who are under 13 years of age, and no part of the Platform or the Services are designed to attract people under the age of 13. Protecting the privacy of children is very important to us. If we obtain knowledge that a user is under the age of 13, we will take steps to remove that user’s personal information from our databases.
International Users: The Platform is hosted in the United States but some members may be able to access the Platform in other countries. If you access the Platform from the European Union, Asia, or any other country with laws or regulations governing personal data collection, use, and disclosure that they differ from the United States’ laws, please be advised that through your continued use of the Platform, you are transferring your personal information to the United States or any other country and you consent to that transfer. Additionally, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing personal information may be less stringent than in your country.
You understand that the technical processing and transmission of the Platform, including your Information, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.